Payments
a) All payments are expected to be collected at the end of the house call. Upon completing the repairs the technicians will explain to the customer what has been done and demonstrate that the problem described by the customer prior to the start of the repairs has been fixed. The technician will calculate the total amount due based on the hourly fee or a fixed repair rate (if applicable).
b) Only cash and personal checks are accepted as forms of payments at this time. Presently we are not able to accept credit cards although an online payment option is in the works which will allow customers to use their credit or debit card as a form of payment.
c) If the computer cannot be repaired onsite and requires that the technician make a follow up visit or take the computer with him/her the customer is expected to make the payment for the initial house visit as calculated by the technician. A flat rate fee will be calculated for the follow up repair work.
d) If a technician discovers an un-forseen computer problem which requires additional cost to fix and the customer declines the repairs, the payment for the housecall is expected as calculated by the technician using the hourly fee rate or the fixed price (if applicable).
e) There will be a $25 fee for any returned check.

Repair Warranties
a) There are no warranties for computer repair that involve software issues, virus problems and spyware problems. Upon the completion of the repair the technician will demonstrate to the customer that the problem has been fixed at which time a repair summary form will be signed by the computer owner aknowledging that the problem has been fixed. Any subsequent calls regarding software, virus, and/or spyware related problems will be charged as a new house call.
b) Repair work involving hardware carries a 14 day warranty from WebzilaPC. Furthermore, the individual hardware components carry their own warranty from the manufacturer and will be replaced or fixed by WebzilaPC should they fail to operate properly.
c) Networking installations and upgrades come with a 14 day warranty during which WebzilaPC will first to troubleshoot the problem by phone with a customer. If the problem cannot be fixed over the phone, a WebzilaPC will make a house call free of charge and deal with the problem accordingly.
d) In the event that our technician is not able to determine what the problem is during the visit there will be no fees associated with the house call. This provision does not include the instances where the technician knows what the problem is but cannot repair it onsite during the initial house call and requires a follow up visit or that the pc be taken to the WebzilaPC shop.

Scope of Support
a) In the event that a technician makes a house call but the problem cannot be resolved because the issue is outside the scope of our support and needs to be handled by the computer manufacturer, an outside vendor, or another provider a house call fee is still required. The onsite technician will attempt to contact the company/vendor/person who will handle and/or escalate the issue. This provision includes but is not limited to (i) dealing with Internet Connection problems where it is determined that the cause of the problem is not the computer but a networking component supported by the internet service provider, (ii) licensed software or hardware issues that must be handled by the ocmputer or procudct manufacturer if the product is under warranty, (iii) any other 3rd party specialized software/hardware not listed above.

Limitation On Liability
IN NO EVENT SHALL WEBZILA.COM AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHER SIMILAR DAMAGES OR ANY DAMAGES RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF MATERIALS AVAILABLE FROM THE SITE, EVEN IF THE POSSIBILITY OF SUCH DAMAGES COULD HAVE BEEN FORESEEN BY WEBZILA.COM.

Backing up Data
BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER'S HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO SERVICE PERFORMED ON YOUR HOME OR BUSINESS COMPUTER. WEBZILA.COM AND/OR ITS THIRD PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.

3rd Party Services
Some services offered such as Online and Live support are provided by 3rd party affiliates and or vendors. WebzilaPC will not be held liable for any issues which may arise between the customer and the 3rd party service vendor. Live online support is provided by Support.com - please review their EULA here

If you have any questions please contact us by clicking here
WebzilaPC reserves the right to revise, amend, or modify this Terms of Service and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted on this site.